Reports to: Service Manager
Supervises: No One
MAJOR GOALS AND RESPONSIBILITIES:
Responsible for assisting the Service Manager in all areas of maintenance associated with the efficient operations of the community. Specific duties will be assigned under the direct supervision of the Service Manager. General areas of responsibility are:
Assisting in the achievement of the community’s annual budget plan
On site maintenance functions
Physical condition and curb appeal of the Community
Upholding all Company policies, goals and values.
Assist the Service Manager and/or perform assigned maintenance tasks in a timely manner.
Work with the service team to ensure excellent curb appeal at all times.
Work with the Maintenance Supervisor to maintain an effective preventative maintenance program.
Organize, prioritize and ensure service requests and repairs are made correctly and in timely manner.
Assist the Maintenance Supervisor in maintaining hazard communications program to include the staff’s safety training and MSDS binder.
Ensure adherence to the company’s safety and hazard communications programs, policies and procedures.
Assist with turnkey functions
Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels.
Adhere to the Standard Operating Procedures.
Communicate effectively with residents, co-workers, vendors, and the community.
Maintain a superior customer service relationship with residents, co-workers, vendors, and the community.
Report any maintenance problems to the Service Manager.
Assist Service Manager in controlling expenses.
Participate in an ongoing community maintenance and improvement plan.
Follow up on service requests to assure the highest quality customer satisfaction.
All other duties as may be assigned from time to time.
BEHAVIOR TRAITS, ATTITUDES AND SKILLS REOUIRED:
Strong commitment to Company goals and values.
Perform the tasks assigned in an orderly and timely manner.
Be a good communicator and listener.
Possess and continually improve the technical skills necessary to perform assigned maintenance.
Possess and continually improve technical skills in all areas of property maintenance.
Ability to read, analyze and interpret all forms of information
Ability to prioritize and multi-task
Ability to take direction and receive constructive criticism
Be committed to the success of each associate as a member of the team.
Must be team oriented but able to work independently on occasion
Ability to meet deadlines which may include late hours and weekends as needed
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Ability to read and write in English
Customer service oriented.
PREREOUISITE (Le. education, experience):
General knowledge of all aspects of maintenance repair and service. Including plumbing, electrical, appliance repair, HVAC, minor carpentry.
Previous maintenance experience, prefer some prior apartment maintenance experience.
High School graduate; technical school preferred but not required.
ATTENDANCE AND TRAVEL
Ability to work any of the seven days of the week, 52 weeks of the year.
Ability to serve on-call, as scheduled or as necessary.
Ability to travel to attend various company gatherings either in the general vicinity or your home, property, or in another state.
Valid driver’s license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions.
EPA certification Type I and II.
Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment, all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents.
Appropriate safety equipment and apparel that includes proper footwear, such as work boots.
Other licenses and certification as required by the company, state or federal law.
Own set of basic hand tools; tools not provided by property.
TYPICAL PHYSICAL DEMANDS:
Will be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment up to 50 pounds for variable distances), climbing ladders/stairs, and walking on rooftops without endangering yourself, residents or co-workers. Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion). Must have normal range of hearing, vision, color discrimination and depth perception for proper operation and repair of machines, wiring, and equipment. Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
TYPICAL MENTAL DEMANDS:
Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc. Must be able to apply common sense understanding to carry out instructions and plans. On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc. Will interact regularly with residents, vendors, contractors, supervisors, employees and coworkers and therefore, must have excellent interpersonal skills.
Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.). Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.). Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, MSDS and general safety training and wearing of proper safety equipment.
Must wear career apparel based on defined company standards. Uniform shirts and pants will be provided.
LEARNING AND DEVELOPMENT
Commit to ongoing professional development and career growth
Take all assigned training scheduled through company training programs as directed
Attend and participate in technical training programs to maintain personal skill level.
Wage Status: Hourly (Non-exempt, eligible for overtime)